Power
Made
Personal
Lumio, a leading solar provider, captured the attention of energy independence seekers in 2023. We expanded our business model from one-time to lifetime services, becoming home owners go-to energy partner by advising homeowners on their energy consumption habits, while giving them clarity into alternative behaviors for their ideal quality of life.
Overview
Role
Responsibilities
Team(11)
Impact Framework
I follow this process to turn opportunities into solutions with meaningful impact. The colored squares are outputs the team uses to align and communicate effectively.
Discovery
Research
Define
Ideate
Implement
Validate
Opportunity
Delivery
Solution
Desired
Outcomes
Possibilities
Context
Impact
Expand business model to empower solar owners with real-time visibility of their energy habits so they can make informed decisions and optimize their energy usage.
Opportunity
In our pursuit of expanding our business model, we started with a comprehensive analysis of the business to identify and define the constraints that'd shape our approach.
This involved conducting interviews with key members of our leadership team and subject matter experts, who provided invaluable insights into various aspects of our business operations, partner relations, and technical architecture. These laid a strong foundation for our strategic decision-making process.
Where to start?
01
Our two biggest hardware partners have software offerings. Lumio will utilize strategic partnerships to expand business model.
Most important thing we learned was
Display More
With business constraints in mind, we embarked on our Hero's journey, seeking the perspectives of homeowners and solar owners. We conducted interviews to uncover their motivations and unforeseen challenges.
Who are Lumio's customers?
02
Solar owners seek confidence in the performance of their solar system while desiring the convenience of self-optimization.
Most important thing we learned was
Display More
Solar owners have confidence in their energy practices.
Desired Outcome
Smart energy monitoring systems offer real-time data on solar energy production, consumption, and efficiency, making it possible to assess and measure if solar owners have confidence in their energy practices.
Hypothesis
Measure a solar owners confidence in their energy practices? First, let's define some terminology.
How might we:
Solar owners have confidence in their energy practices.
Desired Outcome
Individuals who have installed
solar energy systems.
"A state of self-assurance and belief in one's
abilities, qualities, and judgment".
Energy production, consumption,
and storage.
Energy behaviors.
P3
P3
Hypothesized
Possibilities
Confidence Opportunities x Hypothesized Possibilities Matrix
P3
P1
P8
P10
Cost Analysis
Energy Usage Monitoring
Energy Usage Trends
Behavior Modification
Appliance-Specific Consumption
Environmental Analysis
P9
P6
P7
P4
P5
P4
P2
P2
P1
P1
P2
P3
P1
P8
P10
Energy Cost Savings
Energy Efficiency Improvements
Smart Home Integration
Environmental Impact
P4
P5
P4
P7
P6
Reduce Energy Costs
Optimize their Energy Usage
Enhance Energy Resilience
Contribute to Sustainable Energy Future
Excess Energy Income
P9
Energy Cost Savings
Energy Independence
Environmental Stewardship
Energy Resilience & Backup
Load Shifting & Time-of-Use Optimization
Battery Performance & Health
Renewable Energy Integration
Grid Interactions & Energy Market Participation
Cost Analysis
Energy Production Monitoring
Performance Evaluation
Environmental Activism
Confidence
Opportunities
Storage
Production
Consumption
x
= Confidence building opportunities
y
Data =
How might we:
Help solar owners gain confidence in their energy practices through production, consumption, and storage data?
P1
— Priority lvl
After evaluating several experience possibilities, we aligned our hypothesized possibilities to our preferred solution to initiate user testing.
P1
P1
P1
P2
P2
P3
P2
P2
P3
P3
P2
P2
Performance Evaluation
Cost Analysis
Energy Production Monitoring
Cost Analysis
Energy Usage Monitoring
Cost Analysis
Performance Evaluation
Energy Usage Trends
Performance Eval.
P3
Behavior Modification
Behavior Modification
Performance Evaluation
Performance Eval.
P3
P2
Energy Usage Trends
P3
Behavior Modification
P3
Energy Usage Trends
Battery Performance
& Health
P4
P3
Behavior Modification
Battery Performance & Health
P2
P3
Energy Production Monitoring
Energy Usage Monitoring
P3
P4
Behavior Modification
Behavior Modification
In addition to recording each session, customers answers were assessed and tagged with 1 of 3 ratings:
Analysis
Customer confidence, validating our assumptions.
Customer apprehension, indicating some uncertainty regarding our assumptions.
Customer confusion, contradicted our assumptions.
8 Lumio customers were given exclusive access to our POC and asked 13 formulated questions.
User Testing
Questions
After the completion of all tests, each response is thoroughly analyzed, and the tags are averaged across customers, presented as percentages. Experiences has to score 75% or higher to be excepted for development.
71.6%
Question 1
Question 2
83.3%
User Test A
B
C
D
E
F
Total
Develop a mobile and or web application for solar owners to track their energy production, monitor their consumption patterns, and receive personalized recommendations for optimizing their energy practices.
Final Solution
Expand business model to empower solar owners with real-time visibility of their energy habits so they can make informed decisions and optimize their energy usage.
Opportunity
Discovery
Delivery
Research
Define
Ideate
Implement
Validate
Opportunity
Context
Desired Outcomes
Possibilities
Solution
Impact
In our pursuit of expanding our business model, we started with a comprehensive analysis of the business to identify and define the constraints that'd shape our approach.
This involved conducting interviews with key members of our leadership team and subject matter experts, who provided invaluable insights into various aspects of our business operations, partner relations, and technical architecture. These laid a strong foundation for our strategic decision-making process.
Where to start?
01
Our two biggest hardware partners have software offerings. Lumio will utilize strategic partnerships to expand business model.
Most important thing we learned was
With business constraints in mind, we embarked on our Hero's journey, seeking the perspectives of homeowners and solar owners. We conducted interviews to uncover their motivations and unforeseen challenges.
Who are Lumio's customers?
02
Solar owners have confidence in their energy practices.
Desired Outcome
Measure a solar owners confidence in their energy practices? First, let's define some terminology.
How might we:
Solar owners have confidence in their energy practices.
Desired Outcome
Individuals who have installed solar energy systems.
Energy production, consumption, and storage.
Energy behaviors.
A state of self-assurance and belief in one's abilities, qualities, and judgment.
Smart energy monitoring systems offer real-time data on solar energy production, consumption, and efficiency, making it possible to assess and measure if solar owners have confidence in their energy practices.
Hypothesis
How might we:
Confidence Opportunities x Hypothesized Possibilities Matrix
Help solar owners gain confidence in their energy practices through production, consumption, and storage data?
After evaluating several experience possibilities, we aligned our hypothesized possibilities to our preferred solution to initiate user testing.
P3
Behavior Modification
P3
Energy Usage Trends
P2
Performance Evaluation
Battery Performance & Health
P2
P3
Energy Production Monitoring
Energy Usage Monitoring
P3
P4
Behavior Modification
P1
P2
P3
Energy Production Monitoring
Cost Analysis
Energy Usage Monitoring
P3
Behavior Modification
P1
P2
Performance Evaluation
Cost Analysis
P1
P3
P2
Cost Analysis
Performance Evaluation
Energy Usage Trends
P2
P3
Performance Evaluation
Behavior Modification
Battery Performance & Health
P4
P2
Energy Usage Trends
Behavior Modification
P3
8 Lumio customers were given exclusive access to our POC and asked 13 formulated questions.
User Testing
Analysis
In addition to recording each session, customers answers were assessed and tagged with 1 of 3 ratings:
Customer confidence, validating our assumptions.
Customer apprehension, indicating some uncertainty regarding our assumptions.
Customer confusion, contradicted our assumptions.
Develop a mobile and or web application for solar owners to track their energy production, monitor their consumption patterns, and receive personalized recommendations for optimizing their energy practices.
Solution
Impact Framework
I follow this process to turn opportunities into solutions with meaningful impact. The colored squares are outputs the team uses to align and communicate effectively.
Power
Made
Personal
Lumio, a leading solar provider, captured the attention of energy independence seekers in 2023. We expanded our business model from one-time to lifetime services, becoming home owners go-to energy partner by advising homeowners on their energy consumption habits, while giving them clarity into alternative behaviors for their ideal quality of life.
Overview
Role
Responsibilities
I'm grateful for
Your Support.
For more information or feedback please reach out.
After the completion of all tests, each response is thoroughly analyzed, and the tags are averaged across customers, presented as percentages. Experiences has to score 75% or higher to be excepted for development.
x
= Confidence building opportunities
y
Data =
P3
P3
Hypothesized
Possibilities
P3
P1
P8
P10
Cost Analysis
Energy Usage Monitoring
Energy Usage Trends
Behavior Modification
Appliance-Specific Consumption
Environmental Analysis
P9
P6
P7
P4
P5
P4
P4
P5
P4
P7
P6
P2
P2
P1
P1
P2
P3
P1
P8
P10
Energy Cost Savings
Energy Efficiency Improvements
Smart Home Integration
Environmental Impact
Reduce Energy Costs
Optimize their Energy Usage
Enhance Energy Resilience
Contribute to Sustainable
Energy Future
Excess Energy Income
P9
Energy Cost Savings
Energy Independence
Environmental Stewardship
Energy Resilience & Backup
Load Shifting & Time-of-Use Optimization
Battery Performance & Health
Renewable Energy Integration
Grid Interactions & Energy
Market Participation
Cost Analysis
Energy Production Monitoring
Performance Evaluation
Environmental Activism
Confidence
Opportunities
Storage
Production
Consumption
P1
— Priority lvl
Solar owners seek confidence in the performance of their solar system while desiring the convenience of self-optimization.
Most important thing we learned was
Q2
83.3%
71.6%
Q1
User Test A
B
D
Total
C